Contact by email
For general assistance, verification questions, deposits or withdrawals, contact the email address below. Use a descriptive subject, such as “Withdrawal pending”, “2FA access” or “Question about fees”.
[email protected]Get in touch
Support when you need it
The Irish Financial Access Programme support team assists with accounts, deposits, withdrawals, charts and AI-supported tools. Help is available around the clock, but does not include personalised investment advice or assurances about results.
To help us respond efficiently, include the email linked to your account, the type of issue involved—such as registration, payment or a technical platform problem—and any relevant screenshots. A detailed explanation can reduce delays and repeated questions.
Where possible, requests concerning active transactions or withdrawals still being processed receive priority. For your protection, we will not request your complete password or 2FA codes through an unsolicited email.
New users can register in just a few minutes from the sign-up page. Once your account is open, you can return here with questions, or browse the FAQ for information on charges, security and available markets.
Typical reply time
An initial reply is usually sent within a few hours. Payment reviews or periods of heavier demand can take longer, and we will provide an update if the status changes.
Want to begin?
Registration takes only a few minutes and does not require a phone call. Once signed up, our support team can help you navigate the platform and review the initial risk controls.
Open your accountCommon support requests
- Account setup and email verification
- Deposits, payment options and shown charges
- Withdrawals: processing times, updates and required documents
- Security controls, 2FA, sessions and device permissions
- Working with charts, signals and automated features
Support availability
The contact channels shown on this page are covered 24 hours a day. Unless demand is unusually high, non-urgent requests are typically answered within one working day.
Please remember that trading can result in a loss of capital. Support can explain Irish Financial Access Programme features and processes, but cannot make individual investment recommendations.